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XPS One 24 HELP
I have purchased an xps one 24 with all the goodies. I love the easy of hook up and looks of the unit. However, I can't keep it running! If left unattended for a few hours during the day or night it will go into sleep mode and nothing but a hard reboot can bring it out. All of the settings are on never go to sleep and I have been the phone at night with Dell support and even tried remote access with them to correct. Nothing seems to work. This is WAY to expensive of a machine to just sit on my desk and look pretty. Any help would be greatly appreciated.
Thanks
midtngator
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June 11th, 2009 14:00
Thanks for the info. I will try for a replacement unit.
mombodog
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June 11th, 2009 14:00
There is a 21 day grace period (from date of invoice), you can ask for a New replacement or a full refund of your $$. They will usually suspend any fees if you are firm but nice in your request.
http://www.dell.com/content/topics/global.aspx/policy/en/policy?c=us&cs=19&l=en&s=dhs&~section=018
midtngator
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July 28th, 2009 08:00
Well, No luck on a replacement. It appears I am outside the time window b a few days so we REINSTALLED the operating system again (3rd time). Of course it always wipes out all of my programs and I have to start over. Unfortunatly it seems to be getting worse. The unit now locks up completely after a very short time, or even on initial boot up. I am thinking about trying to download windows 7 trial version (I have ordered the upgrade already) and see if that helps.
DELL-Chris M
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July 28th, 2009 11:00
When it locks up, what color are the top four media control buttons? Are there any beep codes?
DELL-Chris M
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July 28th, 2009 12:00
Does the Restart, Press F12, Boot to Utility Partition work to bring up the Dell Diagnostics?
midtngator
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July 28th, 2009 12:00
There is no sound when it happens. It either just locks solid or when it boots back up it appears like it is loading programs (rotating circle) but no response. It requires a hard shutdown to restart. Once in a while the entire screen goes to light gray.
midtngator
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July 28th, 2009 13:00
I haven't tried that. I have done several safe boots and rand the disc check utility. What does the dell diag do?